You Need a SYSTEM
If your reputation for ‘keeping your word’ . . . or, promises . . . is so important but it seems to be the exception (not the rule) that businesspeople will break more than they make . . . you have to ask, “Why?”. The answer is not that they meant to break their promise, but that they don’t have a system in place to make sure they keep them!
Make a Promise . . . “Write a Check”
If you’re in a service business . . . where the client’s buying your ability to ‘come through’ as you promise (and, your client expects) then you need a deliberate way to ensure that happens . . . consistently. My suggestion? “Write a check”. Literally. Not on your bank. On your time! Think of a ‘check’ as a written evidence of your commitment to your client’s happiness . . . with you.
When you make a promise . . . WRITE A CHECK to demonstrate your commitment to ‘cash it’ with your customer or client. Here’s an example:
Is this SCARY? You bet it is! Especially if you’re not committed to deliver. This is a huge ACCOUNTABILITY tool. But, if you’re as good as you say you are, it’s a NO BRAINER, isn’t it? Actually, it’s going to help you to DIFFERENTIATE yourself and your practice!
NOTE: If you’d like my Special Report on how to set up a ‘Promise Checkbook System’ . . . shoot me an email and I’ll send it right back!
You make promises every day . . . give people evidence of your commitment and watch your competition shake in their boots!