” __ __ __ __ Happens!!”
Yes, it does. There’s even a bumper-sticker based on that truth! A colleague and I just lived through our own little ‘train wreck’. We weren’t responsible for it. But we were able to respond and recover from it.
In fact, there’s a good lesson here on how YOU can make the most of a difficult situation when the __ __ __ __ hits the fan!
Step 1: Don’t Blame
It’s tempting. But it won’t change the situation. It usually makes it take longer to resolve.
Step 2: Take Ownership of The Recovery Process
A personal commitment to do ‘whatever’ it takes to correct the situation is vital. It forces you to focus on the future (under your control) vs. the past (not under your control). That’s positive. And, productive.
Step 3: Commit To Specific Individuals That You’ll Correct The Situation
Seek out the people who are most compromised by the situation and pledge your personal commitment to make them whole, again. Write them a ‘check’ to fix it. Then, ‘cash’ it.
Step 4: Make a Plan of Action to Correct The Situation
Learn why the problem developed. That helps you develop a set of actions that will correct the current situation . . . and prevent it from happening in the future.
Step 5: Implement Your Plan
Once you know WHY the problem happened and WHAT you must to do to correct it . . . DO IT! Nothing changes until your intentions become true actions.
Stuff happens. After that, anything else that happens is really up to Y-O-U.