Posts

Double Revenue Growth in Your Practice in 2015

, , ,

Growth

Growth of your practice, to be specific.  It’s a good thing.  Yes?  Then let’s look at some more ways you can see more of it in the coming months and make your 2015 a banner year.

In my previous post, we looked at three (3) keys to help you grow your practice:

1.  Generate More Clients
2.  Increase Your Average Client Transaction
3.  Create Transactions More Frequently

In this post, I’d like to look at three more specific keys to increased growth of your practice.

By the end of this post, I’ll show you how to manage these three keys to effectively DOUBLE your production.  (Got your attention?  Good!  Stay tuned . . . film highlights at 11!)

 

Face-To-Face Meetings

I can think of no better metric at predicting how your year is going to turn out than how many people you’re meeting with on a daily basis.

Meetings with new prospects or with existing clients whom you meet with to review their planning, are the fertile ground from which great things can come to you and cause your practice to grow.

Big deal.  Everyone knows the old adage “See More People” is the secret to increased production, revenues and income.  You’re right.  Everyone knows WHAT will grow your practice.  But HOW do you get those ‘At Bats’ with people who can either buy from you or, refer you to others who can?

The real driving force behind having enough meetings comes down to your prospecting.  If you aren’t seeking introductions to people who are most like your best clients — i.e. referral prospecting — I suggest you learn how to do that as soon as possible.  Doing that will help you grow your meetings and, ultimately, your practice.  Probably better than many other marketing tactics will — and I say that from experience.

We offer a Special Report on this topic as well as private coaching on how to utilize a proven and proprietary prospecting system known as The Preferral Prospecting® System.  Click these links for more information.

untitledCase Size / Average Client Transaction Value

If all things are equal, but your average case size (remember the A.C.T we talked about in my last post?) is more or less than another advisor’s, the revenues you produce will be more or less, too.

If you want to make twice as much as you have in the past (2014?), then you’ll either need to work twice as hard or, generate twice as much revenue from each transaction you generate.

Obviously, you’ll have a range of transactions.  We all do.  Some cases will be larger (or, smaller) than others.  Regardless, your average case size reflects where you’re marketing yourself and prospecting for clients.

If you want to improve your average case size, ask yourself, “Am I in the BEST market/s, for the value I offer?”  You can, if you do some research, find a more lucrative marketplace — and the clients it offers — than the one/s you’re in now.  Remember — even a modest change in where you’re marketing can have a significant growth on your revenues and income.

Lifetime Value of a Client

When we’re in ‘hunt’ mode . . . we’re seeking to close a sale . . . and it’s so easy to lose sight of the forest for the trees.

Quick story.  As you probably know, life insurance policies have an optional feature that allows an insured to be able to buy additional insurance at ages 25, 28, 31, 34, 37 and 4o regardless of their health.

This feature known by various names (Additional Purchase Benefit, Guaranteed Issue Option, etc.) is offered because insurance companies know that, at those ages, the need to buy more life insurance is the greatest it will ever be.

During these critical years — from 25 – 40 —  most of us get married, have kids, buy a home, have a mortgage, start a business, etc.  It’s also when the most people will have the greatest need for the insurance the companies want to sell.  Offering APB or GIO options practically guarantees additional policies will be sold . . . by the companies.

Not surprisingly, only a small percentage of all policies (about 7%) later issued under these guaranteed issue options are sold by the agent who sold the original policy.  To be fair, it could be these policies were sold by agents in these same age groups (e.g. under 30) and agent attrition can’t be ignored as a factor behind the low percentage of later sales made by the original agent.

But I submit there’s another reason.  The original agents didn’t stay in touch with their clients.  They were so busy seeking new people to sell that they ignored their past clients.  True, some clients moved away from where they bought their first policy.  But more often than not, benign neglect may be the most significant reason why those later policies were sold by agents who didn’t sell the original policy.

SYNERGY . . . It’s a Beautiful Thing

Earlier I promised to show you a do-able way to DOUBLE your production.  Not surprisingly, it depends on how you use the information we just discussed above.

Your growth or productivity reflects three factors:

•  The People You’re Seeing / Meeting
•  The Size of Your Average Case
•  The Percentage of a Client’s Lifetime Value You’ll Enjoy

Here’s a simple graphic that reflects how this works:

untitled

Each factor is a key element of a formula or functional relationship — as you can see is being shown by the white numbers in the red box at the top.

Let’s assume each factor is equal and valued at “1.0”  The resulting formula thus gives us a growth factor of “1.0”.

OK, now let’s see how you can DOUBLE your growth!

 

The first way you can double your revenue or growth is to double the number of people you’re seeing and meeting with . . . i.e. your ‘At Bats’ . . . e.g.

 

The second way you can double your revenue or growth is to double your average case size . . . e.g.

The third way you can double your revenue or growth is to double the length of time you retain a client and, as a result, realize a greater portion of that person’s lifetime value based on future transactions for the service you offer . . . e.g.

untitled

 

 

 

 

 

In theory, each of these approaches will DOUBLE the revenues or growth you’re currently enjoying.

In practice, that’s not likely.  Why?  Because it’s not easy to double the people you’re seeing, double your average case size or double the length of time you retain a client.

That said, here’s a far more practical (i.e. DO-able!) way to double your revenues . . . e.g.untitled

 

 

OK, now let’s suppose . . . you improve each of the factors we’ve introduced by 25% . . . that’s far more do-able than if you actually had to do twice as much of any one of these factors as you were up to now.  Fair?

But look . . . if you improve each factor by just 25% across the board, you actually end up DOUBLING your revenues!

Making a ‘little bit’ of improvement in each factor goes a long way toward making your revenues and the growth they’ll support . . . what you really want them to be.

POINT:
Growth comes from doing many things, a little better and more consistently than you are now

Like this post?  Get our bi-weekly, one page INSIGHTS Client Letter!  It’s free. 
Learn more by clicking here
.

Learn more about our Preferral Prospecting® System ––  Download your free report here.

4 Factors Behind Marketing Failures

, , , , , , ,

Yesterday, I had the pleasure to be invited to do an ‘Ask The Experts’ call with Colleen Ferrary, President of Small Business USA. Colleen and her organization are dedicated to helping small business owners access resources that help them succeed.

On our call, we discussed a number of factors that both enable and dis-able the ability of a small business owner or solo-practitioner to be effective in their marketing.  I thought it would be timely and useful to share some of the highlights of our call with you, today.

Marketing Means

We began by talking about the role and definition of marketing.  While there are various ways to define this essential business growth function, I said I like one that’s fairly simple:  

“Marketing is a business function that reflects the decisions you make and actions you take, over time, to increase the quantity and improve the quality of opportunities where a sale can be made”

Marketing effectively, means you’ll be coming into contact with people who can best understand, value, desire and afford the beneficial difference you can create in their life on a predictable and regular basis.  And that spells S-U-C-C-E-S-S.

The Challenges You Face

Typically, if you’re a small business owner or sole-practitioner, marketing is a challenge. Why?  Because it sucks . . . resources away from other activities in your business where you’d prefer to use them.  Notably, there are four (4) factors that limit your ability to market your business, your products and your services as effectively as you’d like:

Time
You have all the time in the world.  24 hours per day.  So a lack of time isn’t the problem.  OK, what is?  Making choices on how to use your time that doesn’t help you your marketing, effectively or efficiently.  Too often, I see people who make bad choices on how to invest their time on marketing as well as other areas of their life.  Making better choices seems easy enough.  Until you realize there is an emotional payoff for the choices we make.  Yes, including the ‘bad’ ones.  Reframing the importance of marketing can help.  But this is a real issue.

Money
Business people often lament, “I can’t afford to spend money on marketing”.  Really?  Tell me, “Can you really afford not to market your business or practice?”  Unless you’re absolutely without a source of funds for marketing, this is not a good mantra.  Said often enough, you may actually believe it!  My suggestion . . . get in touch with WHY you want to market — the consequential benefits it will produce — and you’ll reframe this issue in a totally different and far more productive way.

Skills
This is probably one of the few legitimate reasons why people don’t market effectively.  You need to have an aptitude for marketing.  Not everyone does.  Maybe not even you.  But even if you have it, you need time to invest in learning how to do it effectively.  For these two reasons alone, having the requisite skill to do your own marketing isn’t something that’s safe to assume is always likely to happen.

Staff
If you’re a solo-practitioner, you have a number ‘hats’ to wear.  For that same reason, you will be most challenged by this factor.  You know the meaning of the saying, “If it’s going to be, it’s up to ME!”.  Your nemesis is, more than anything, time.  More precisely, it’s all the demands you have to do everything you must in the 24 hours a day you have to do it.  If you lack the skills to do your marketing, then you’re really in a tough spot to get your marketing done effectively and efficiently. If you lack both time and skill . . . get someone else to do your marketing activities for you . . . or, suffer the consequences.

If you have staff, they may be just as challenged to do your marketing –– for the reasons cited above.  First, they must have skills to market your business, products and services.  Second, they must have the time — in addition to what you’re already asking them to do — to do marketing on top of everything else.  Regardless of what your employees’ challenge may be, something has to give and usually, it’s not something you’ll like.

A Solution You May Like

If you’re a big company with lots of money (a sure-fire way to buy someone else’s TIME!) and staff (some of whom have some aptitude for marketing), then this won’t be of interest to you.

BUT . . . if you’re a time-starved solopreneur or self-employed advisor / planner / professional . . . this may be the best way to do marketing –– for you –– that is not only simple and effective but affordable and sustainable, as well. (How cool is that!)

istockphotoPAM

Say “Hello” to PAM — Personally Assisted Marketing

‘PAM’ is a marketing service that’s designed for you if you lack the time and possibly the skills you need to do your own marketing.

Because PAM is affordable, you don’t need to invest a lot of money to see meaningful and measurable results.  In fact, your marketing budget, large or small, is capable of generating a really nice ROI for you . . . in the hands of ‘PAM’.

 

How It Works

The power of PAM comes from a series of ‘touches’ . . . contacts made with people who are your prospects, clients and centers-of-influence.  Most of these are done FOR you . . . by a VMA (Virtual Marketing Assistant) who is assigned to handle your marketing.

We’ve learned the #1 reason smaller firms, consultants and advisors find marketing so frustrating is that they’re trying to do it themselves.  Not good!

That’s why you want someone else — your VMA — to do most of the ‘heavy lifting’ your marketing requires.  This allows you to respond to marketing that puts people, with a PAIN or a PREFERRAL into contact with you on a regular basis.  That is ‘all good’ for your bottom-line!

The Eight (8) Touches PAM Makes For You

Since most of your clients are buying a relationship with you, PAM focuses on creating ‘touches’ that are personally meaningful to the people you’re cultivating for the lifetime value they offer you . . . either in the form of revenues and/or referrals.  These include:

Emails
PAM sends these to people who want to hear from you — i.e. 100% opt-in.  These emails are short, interesting and can be scanned in no more than 7 seconds.  We feature your photo and contact information prominently on each one.

PAM also does all the ‘work’ involved in creating these emails.  From researching, writing, releasing and reporting on what your people do after they receive them.  All you need to do is invite people to receive them from you.  PAM . . . does everything else!

This keeps you top-of-mind with people who can, sooner or later, buy from you or refer you to others who can.  They’re also designed to get people to ‘raise their hands’ and let you know they’d like to learn more about specific products or services you offer.  Sweet!

Phone Calls
Once a quarter, your VMA will make a ‘courtesy call’ to each person you’re cultivating.  The goal for each of these calls is to do three (3) things:

1.  remind them that you are thinking about them . . . in a fiduciary way . . . to ensure they’re doing well

2.  learn if they have a need that someone (an ‘Expert’) in your network may be able to help them address

3.  invite them to request a call or arrange a meeting with you, if they wish, to discuss a matter of importance . . . to them

Do you get a periodic call from the office of your doctor, dentist, accountant, coach, auto mechanic, remodeling contractor, etc.  Few do.  But the impression it makes — and the perception of ‘preference’ it generates — for you when you do this is . . . ‘priceless’.

Meet ‘N Greet Lunches
One of the best ways to reconnect with people who are ‘key’ to your practice or business — prospects, clients and centers-of-influence — is by breaking bread together.  Once or twice a month, PAM arranges for you to meet with 2 – 3 other people you’re actively cultivating.

You have to eat anyway, why not use the opportunity to strengthen relationships, introduce people who know you to one another.  In the process, you’ll discover needs and opportunities you can address.  Plus, ‘PAM’ takes care of everything — from contacting the restaurant (or, ordering the food to be delivered to you office), inviting and confirming the ‘guests’ and following-up afterwards.

Thinking of You Emails
Periodically, PAM will send a brief email to people you’re cultivating with one or two sentences.  Something like, “Dear Mike — I saw this post on Linkedin and thought you’d find it of interest.  Hope all’s well with you and yours.  Sincerely, Christine”

Sending these thought-full emails to your ‘special’ people on topics you know (and, tell PAM!) are important to them will make YOU far more valuable to them, as well.  Guaranteed!

Preferral Exchange Meetings
You know there are certain people in your business circles who have referred people to you in the past and likely would do so again in the future, right?  Well, do you plan to reconnect with them on a regular basis?  If not, PAM can help make that happen.

Once or twice a month — you choose — PAM will arrange for you to meet with people who are likely to introduce you to new people who are likely to understand, value, desire and afford your problem-solving services.  Of course, fair’s fair and this is an excellent opportunity for you to return the favor.

But the bottom-line is that, by doing this consistently and conscientiously, you’ll be regularly generating new people to talk with because of the influence and prestige of someone else who’s already established a ‘trusted advisor’ relationship with them.  Kind of makes your work a lot easier, doesn’t it?

Introductions to Your Experts
As PAM connects with your people each month, ‘needs’ will be learned and shared with you.  Many of these will not be needs for something you do.  But other people you know will be able to help.  When that’s the case, PAM will help you make an introduction of your contact and your expert.  This tends to delight three (3) people.

Your contact is delighted because you’ve helped them to identify and meet with someone they can trust — because they trust you, yes?  Your Expert is delighted because you’ve helped them to meet with a prospective client they might other never have known about.  And then there’s you.  You now have two (count’m 2!) more people in the world whose opinion of you has gone up a few points.  That’s called goodwill.  And goodwill turns into more revenues and referrals!

Items-of-Value
Staying-in-touch and top-of-mind with your key people is an important thing to do.  And, do regularly.  That’s why an item-of-value is so important.  This ‘touch’ needn’t be expensive.  But, it must be thoughtful.  It’s a tangible experience that reminds someone you’re cultivating that, “You’re important to me”.

These items are usually very simple, inexpensive and have a high utility value.  One of the more creative clients we’ve had the privilege to work with uses a solid milk-chocolate bar that shows their practice’s name and logo.  It doesn’t last long (DUH!), but the feeling it creates for our client and their firm is . . . priceless!

Handwritten Notes
Each month, PAM will remind you of certain individuals who should receive a handwritten note from you.  These are (mercifully) brief.  Why?  It’s not the message you write.  It’s the message you’re sending to someone you’re cultivating — “You’re important to me”.

The reason notes work so well is that in a high-tech world where it’s so easy to ‘like’ someone’s page on Facebook or ‘follow’ someone on Twitter, you have to give your personal attention and time to write a note and (snail) mail it to someone.  What your effort communicates, more than any words you may write on the card, is that the recipient is someone you regard, respect and value.  Get your people feeling that feeling on a regular basis and you won’t worry about any alleged competitors!

The Power of PAM: Synergy

As good as each of these ‘touches’ may be, the real power of the PAM service doesn’t come from using any one of them.  It comes from the synergy of combining all of them into a coherent and coordinated plan of action that is carried out consistently and diligently.

Your PAM plan is uniquely tailored to your needs and resources
For example, you may not want to have two Meet ‘N Greet lunches every month.  OK, just do one.  Or, you prefer your item of value to be a white paper — rather than a keychain calculator.  That’s fine.  You have a lot of latitude and options.

Regardless of your choices, just be sure the type and frequency of the PAM ‘touches’ your plan calls for are done consistently.  That’s why we assign a Virtual Marketing Assistant to you . . . to help you make sure your marketing activities  happen “according to plan”.

POINT:
Don’t Let Limiting Factors Hold Back Your Marketing and Your Success!  Get PAM working . . . for you!

Like this post?  Get our bi-weekly, one page INSIGHTS Client Letter!  It’s free.  Learn more by clicking here.

Learn more about our Preferral Prospecting® System ––  Download your free report here.


Learn More About PAM — Personally Assisted Marketing
Complete the form below.  Mention ‘PAM’ in the comment box.

We’ll be in touch to discuss how it works and, more importantly, how it may be able to do what your previous marketing efforts haven’t done as well as you wanted.

Your Contact Network IS a Money Tree

, , , , ,

Money TreeThe more people who ‘know, like and trust’ you, the better.  But do you really know why?

It centers around the value of building a network of ‘raving fans’ — people who know, like and trust you.

Doing that is not only easy, but motivational as well.

Your Network IS a ‘Money Tree’

If you’re a solo-practitioner, there’s a practical limitation on the number of business relationships you can cultivate.  Despite what you might like to believe, it’s difficult to maintain a quality relationship with more than a few hundred individuals.

In fact, an English researcher named Robin Dunbar did research that revealed how most people can only maintain a viable relationship with around 150 people.  Thus, the ‘Dunbar Number‘ of 150 people refers to the number of people you can maintain an active relationship with over time.  And, by ‘active’ I mean they’ll respond to you when you call or contact them.

If you look at the average person’s network connections on Linkedin, they probably have a few million ‘close, personal connections’.  The fact is . . . most of your online ‘connections’ don’t know you exist and couldn’t pick you out of a police line-up if they had to (and why would you be in a police line-up, anyway?).

I’m not putting down social network connections.  But the reality is, absent a personal effort to cultivate an awareness of you and build a position for you / your brand, you’re not likely to generate new clients from social network connections.  Doubt that?  OK, in the last 12 months, how many new clients did you generate who only know you from Linkedin, Facebook, Google + or the like?  See.  I rest my case.

What’s a Better Approach?  Cultivate Your Own Network!

Again, there are very good reasons to be active on social media — especially Linkedin.  But generating new revenues from people whom you have not connected with in a meaningful and ongoing way . . . is not one of them.

What is better is to identify people who are likely to buy what you offer and/or likely to refer you to others who can?  In a word, ‘Cultivation’.

Cultivation is a KEY Function for Growing Your Clientele

Cultivation is one of the six (6) key client-development functions you must engage in or you’ll be relegated to making cold calls for the rest of your career.  These are:

Fueling . . . generating introductions to people who MAY be able to buy or refer you

Qualifying . . . learning if someone can buy and/or refer you to others who can

Cultivating . . . building top-of-mind awareness and preference for the brand called Y-O-U

Converting . . . helping someone make a decision to act on your recommendations

Servicing . . . keeping someone happy to work with and spend money with you

Managing . . . operating your practice in a way that consistently exceeds clients’ expectations

Once you’ve found someone who’s able to buy what you offer and/or refer you to other people who can, you’ll want to cultivate a relationship with them.  This helps you build the ‘know, like and trust’ factor you need to be thought of first and favorably when (not if) a need arises for your problem-solving expertise, services and products.

To keep this function simple, all you want to do is keep-in-touch and top-of-mind with your qualified people.  Reconnecting with them to remind them you exist . . . with relevance, respect and regularity . . . is all you need to do.

This calls for a very simple ‘plan’.  For example, you can build a Cultivation Plan using any or all of the following means of keeping-in-touch and top-of-mind with your ‘qualified’ connections:

1.  a newsletter

2. a personal, handwritten note of appreciation

3. a phone call to ‘touch base’

4. a ‘Thinking of You’ email with a link to an article of relevance to your contact

5. an invitation to reconnect over lunch or coffee with 2 other people-of-interest

6. an introduction to a person of interest or value

7. a referral to someone you know who might do business with your contact

8. an item-of-value that your contact would likely appreciate receiving

You don’t have to incorporate all these different activities.  Nor do you need to do them each month.  But you do need to choose some of them and use them consistently and conscientiously.

Why 240 People . . . Is Your Magic Number

Earlier, I said it’s not practical to attempt to cultivate more than 150 – 250 people on a regular basis.  But if you do cultivate 240 people, you’ll see a lot of opportunities to generate clients, revenues and referrals.  Here’s how . . .

Let’s say your Cultivation Plan requires you to call your people once a quarter.  That means you’ll be calling, on average, 1/3 of all your contacts being cultivated, each month.  (If you want to know why, call me — 860-798-6964).

If you’re cultivating 240 people, you’re re-calling 80 people a month.  Unfortunately, between your schedule and theirs you aren’t going to reach 50% of them.  No problem.  They’ll remain in your cultivation system and you’ll continue to cultivate them as your plan suggests.  Yes, you’ll call them again in another 90 days.  So you’re down to 40 people.

Of the 40 people you do reach, expect that around 50% will thank you for calling but they’re not going to have a need you can address or know someone they can refer you to meet.  It’s OK.  They go back into the cultivation pool as well.

Now you’re down to roughly 20 people.  A couple are likely to tell you, “Let’s stop”.  They (or, you) will decide that they’ll never buy from or refer to you.  It’s over.  It’s OK.  You’ll live.  You remove them from your cultivation system and make room for new, more viable contacts to go into it.  It all works out in the end.

Of the remaining people you do reach, you’ll either find a reason to meet or you’ll generate some referrals to people they know who fits the profile of the kind of person who can best understand, value, desire and afford your services.  It’s all good.

Now remember, these are WARM calls . . . to people who know, like and trust you.  Each one is growing steadily closer to the next time they need to buy what you do — lifetime value of a client, remember?

So how many discussions do you need to generate an open case?  How many open cases can you turn into a decision meeting?  How many decision meetings do you need to close a single sale?  What’s your average sale look like?

Now, do you see why you want to cultivate qualified people?  It reinforces your relationship with key people for your practice, it makes your life easier, your revenues greater and, best of all, more predictable, too.

POINT:
Cultivating Key Relationships . . . helps generate revenues easily, predictably and significantly

Like this post?  Get our bi-weekly, one page INSIGHTS Client Letter!  It’s free.  Learn more by clicking here.

Learn more about our Preferral Prospecting® System ––  Download your free report here.

 

Stage Your Prospects

, , ,

Make sure your marketing recognizes all prospects are not at the same point in their buying process. Yes, there IS a PROCESS your client must go through to become your client:

Stage 1: “Happy Campers”
Think back to a time before you bought a car, a home, a cell phone. You were probably happy with the car, home or phone you had BEFORE you ever starting thinking about getting a new one. Prospects in this stage are equally ‘happy’ with their status quo.  They tend to ‘stay put’ until there’s a good reason to change.  That’s why your marketing messages need to help these people become aware of their frustrations . . . and develop a desire for ‘something better’.

Stage 2: “Lookers and Cookers”
These prospects are increasingly aware of their frustrations and are very receptive to information on how to best address them.  They are also diligently doing their homework on why your firm may be a ‘better’ option to get a solution from than any others.

Stage 3: “Try’ers and buyers”
These prospects are ready to do something (like buy!) to feel better.  They know why and learned what they want as well as who has the best solution for the problems they’re suffering with or the opportunities they’re missing out on.  These people need your help to ‘take action’ . . . like buying the solution you’re offering.

KEY POINT:
Tailoring marketing messages to be ‘stage specific’ makes you more effective!

Reconnect!

, ,

 Ok, this may seem radical to suggest, but . . . do you have someone you’ve known for awhile . . . in the course of your business . . . whom you haven’t spoken to in some time?

If so, may I suggest you re-connect with them?  A phone call is best. An email will work, too. When you make contact, just ask:

• “How have you been?”
• “What’s happening in your world?”
• “What are you working on lately?”
• “How might I possibly help you?”
• “Who might I know that you’d like to meet?”

You’re sharp.  You probably picked up on the focus here. It’s not about you.  It’s about the person you re-connect with, OK?

What can happen when you do this?  Almost anything!  Mostly good.  I’ve had clients tell me they found work, referrals to people they’ve been trying to reach for months, insights they needed, answers to problems they hadn’t been able to solve . . . you get the idea, right?

KEY POINT:
Reconnect with people you haven’t talked to in awhile — good things await you when you do! 

 

Say, “Thank You”

, , ,

“All things being equal . . .”
You know the expression.  It’s said just before an UN-equal fact is about to be introduced in a conversation.  That’s how many people are ‘wired’ to perceive reality — ‘similar with exception’.

Stand Out or Sit Down
Naturally, you want to ‘stand out’ from the crowd of your alleged competitors.  And there are ways to do that.  But most require time and money — the two biggie assets that no ever has enough of, right?  Well, here’s how to save your money, use a little bit of your precious time and be seen as a ‘preferred provider’ of your problem-solving expertise.

Write . . . a “Thank You” Note
I get these.  Rarely.  But everytime I do, I am more impressed with the person who sent it and, (taking notes?) more inclined to do ‘something nice’ in return.  I just got a great note from Jody Ferrer, President of The Perfect Promotion thanking me for a referral I’d made to her business.  Included with the card was a smaller ‘bookmark’ branded for The Perfect Promotion.  I am so impressed with Jody, her business and her business acumen that reflects her social skills.

KEY POINT:
If you want to ‘Stand Out’ . . . send a “Thank You” note!

Why Do You Drip?

, ,

A few years ago I was privileged to attend a workshop conducted by the legendary Seth Godin.  Seth, as you probably know, is a serious marketer and thought leader in his field.

At one point he discussed the purpose of ‘drip’ marketing. “OK. Consider what happens when you’re being admitted to the hospital. A skilled technician (phlebotomist) starts an I.V. by finding your vein with a needle so a benign fluid can keep the vein open until some doctor uses the line to shoot $500 into his or her back pocket”.

“Look, all cynicism aside, that’s pretty accurate.  The ER staff is like the sales staff of a business — they find the vein the way a salesperson finds a prospect and opens a case.  No one on the floor (i.e. administrative staff) could pop a vein (make a sale) if they had to so they make sure the needle is taped down really good.  And yes, once the line’s established in the vein, drugs can be given to the patient because access has been established earlier and maintained until it was needed”.

I have to agree with Seth.  What a ‘drip’ marketing campaign does is keep the prospect’s brain open the same way as an I.V. drip keeps the patient’s vein open.  In both cases, if you need to ‘get in’ with a useful drug or response-able information, having a quick and easy access could spell the difference between a good and a not-so good outcome for the patient or the marketer!

KEY POINT:
Keeping-In-Touch and Staying-in-Mind with prospects for your business or practice is a good practice to practice regularly!

Warm Calling is Better Calling

, ,

In a RainToday article, various methods of LEAD GENERATION were cited, based on surveys of professional service firms.

While the most effective method chosen was “presenting at conferences, seminars and trade shows” the second most effective offline tactic was “making ‘warm’ calls on existing contacts”.

That’s Great News!  Why?  Because you’re a lot more likely to be able to call people you know than get invited to give a keynote presentation at a trade show, aren’t you?

But, just because you know WHAT works pretty effectively doesn’t mean you know HOW to make it work effectively for your practice.  Or, maybe you do. (if not, see me!)

Regardless, the tactic of calling people you know and who know, like and trust you . . . should be an essential part of your marketing.

KEY POINT:
Calling people you know is an effective way to generate goodwill, leads and revenues.

Do You Know Me?

,

“You should.  It’s me. I’m sorry, what did you say?  How do I know your name?  HOW do I know your name?  Are you serious?  Really!

Well, I’ve spent a lot of money with you in the past . . . actually had a great experience, too . . . by the way, is that young man, Mark (oh I can’t remember his name) . . . still working with you?  Oh that’s great.  Good kid.  That’s nice to know.”

Why Don’t You Know Me?
Are you so busy building transactions you fail to remember to build relationships . . . bridges . . . between you and your clients?  I’ve got a lot more revenues IF . . . you stay-in-touch!

Don’t Assume
Like a marriage, a client-advisor relationship needs to be nurtured.  Watered.  Cultivated.  And yes, even weeded from time to time.  Do you have a Client Cultivation Plan or System in place to do things to build your relationships AND your business revenues?

KEY POINT:
Don’t let relationships die from apathy. Cultivate the potential in every prospect, client and center-of-influence that you can.  You’ll BOTH be much better for it!

Touching Base

, , , ,

Following up after an initial contact is important.  Unfortunately, however you follow-up,  if you do it too often you may turn someone off.

If you do it too infrequently, you may be forgotten by someone with whom you’re seeking to build awareness and a preference for the brand called ‘YOU’.  Tough call, eh.

Dripping By Design . . . is the solution you may be seeking.  As the name implies, ‘dripping’ information on someone is designed to help you do the following:

1.  build / maintain awareness of you and your business,
2.  educate someone about the need for your services,
3.  position yourself competitively

I suggest having two kinds of ‘drip’ campaigns.  The first one is to acknowledge a new connection.  A simple follow-up note or email with a link to some content that is relevant to the person receiving it.  The second one is a periodic communication from you — perhaps a newsletter — that will serve to maintain awareness and build a preference for you and your brand of services.

KEY POINT:
An initial follow-up and an ongoing stay-in-touch communication campaign builds awareness and preference for your brand.