My dear friend JoAnna Brandi — The Customer Care Lady™ just shared this . . . 

It’s a brief talk on the power of appreciation.  Sincere.  Heart-felt appreciation.  And, of course, the immense power of expressing your appreciation in the form of “Thank You”.

I must express my appreciation to JoAnna . . . so, here goes:  “JoAnna, my dear friend, “Thank You” for sharing this . . . you make the world better for being in it!”